在外贸商务中,如何用英语与客户交谈

在商务中,学会如何用英语与客户交流是重要的,需要窍门、技巧和必要的英语词汇。在这里给大家分享一些重要技巧和表达,有助于成功地与客户交谈。


1. Greet Customers Appropriately(适当地问候客户)

必要的英语词汇:

Hi

Hello

Welcome to...

Good morning/evening!

How may I help you?

Can I help you find something?

例如:

Hello, how may I help you?

Good morning, sir/ma’am. Can I help you find something today?


2. Casually Introduce Yourself and the Company(随意介绍自己和公司)

必要的英语词汇:


Hello, my name is...

recently launched

new range of products/services

may be of use

may interest you

may benefit

Would you be interested?

discount

cheaper pricing

save money

例如:

Hello, my name is Rishav Patel from Malcolm Services. We’ve recently launched a new range of products which may be of interest to you. Would you be interested in learning about them?


3. Understand and Respond to the Client’s Needs(理解并回应客户的需求)

必要的英语词汇:


check out this [product/service] (when you want to introduce a product/service to a customer)

This product would be a good fit…

Innovative features/new features/exciting features

Have you used this or something similar?

What do you think? (engage with the customer; get their opinion on the product/service)

price range

value

bargain

例如:

You may be interested in an Acme laptop. It would be a good fit for your needs. You’ll see that the price range is very affordable, and we’re currently offering a discount as well, which makes this laptop a great bargain.


4. Successfully Negotiate with a Customer About Pricing (成功与客户协商价格)

必要的英语词汇:


great find (let the customer know a deal like this is rare)

limited supply

may be out of stock soon

cheap for its price and features

alternative payment options

pay in installments (where the customer can pay for a product in small amounts over a period of time)

discount available

money back guarantee (where buyers can return the product if they’re not satisfied with it, and get a refund, within a certain time period.)

cash refund

例如:

Yes, it does appear expensive, but you if look at all the features it comes with, it’s actually a bargain. Since this product is in limited supply, it’s a great find.

If you don’t wish to pay the whole sum right now, you can look at our alternative payment options such as paying in installments.


5. Deal with a Rude Customer Without Being Rude Yourself (与粗鲁的顾客打交道而不表现粗鲁)

必要的英语词汇:


We’re very sorry if our product failed to meet your expectations…

I would like to personally apologize…

I understand that you feel upset…

We’re very sorry for any inconvenience.

I can remedy the situation by… (if you have something you can offer the customer as a solution/fix)

I am sure we can reach a solution

例如:

We’re very sorry if our product failed to meet your expectations. However, I can remedy the situation by offering you a free exchange for another product.

I understand that you feel upset, and I would like to personally apologizefor any inconvenience. If you’d be so kind as to answer a few questions, I am sure we can reach a solution to this issue.


6. Conclude a Conversation by Sealing the Deal (通过达成交易来结束谈话)

必要的英语词汇:


Thank you so much for shopping with us.

We hope you enjoyed shopping with us.

We hope you’ll visit us again.

Looking forward to seeing you again.

Feel free to call us anytime if you have any questions.

If a friend/family member needs something similar, we’d be happy to help.

例如:

Thank you so much for shopping with us. We look forward to seeing you again!

We hope you enjoyed shopping with us. Please feel free to call us anytime if you have questions about your new product.

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